What must you always do to a phone that is being returned?

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Multiple Choice

What must you always do to a phone that is being returned?

Erasing all content and settings is the essential step because it removes every trace of personal data, apps, accounts, and custom settings, returning the device to a clean, factory-ready state. This protects customer privacy and ensures the phone can be safely reused or resold. A simple software update doesn’t remove user data, and a general reset may not guarantee that all content is wiped. Notifying a manager might be part of process, but it doesn’t physically wipe the device.

Erasing all content and settings is the essential step because it removes every trace of personal data, apps, accounts, and custom settings, returning the device to a clean, factory-ready state. This protects customer privacy and ensures the phone can be safely reused or resold. A simple software update doesn’t remove user data, and a general reset may not guarantee that all content is wiped. Notifying a manager might be part of process, but it doesn’t physically wipe the device.

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